Before you start troubleshooting, it’s helpful to understand the problem and some possible reasons. This article will go over those topics in detail.
1. Try opening the site in another browser
- Try opening the site in another browser. If you can’t access a website on one browser, try it on another. You might be surprised to find that the problem is specific to your Chrome/Firefox/Edge/Safari/etc. Installation and not the site itself.
- Use a different device. The issue may be related to your computer, so try accessing the site from another device like your phone or tablet to see if that works better than your desktop machine — or vice versa!
- Use a different internet connection. If there’s something wrong with your home Wi-Fi network or having problems connecting via 4G LTE, this could explain why sites are loading slowly or not for you!
2. See if it’s just you
The first thing you should do is check whether it’s just your computer or phone that won’t load the website. If no other sites are loading, then the chances are that it’s not an issue with your network; there’s something wrong with the site itself! Try opening a few other websites to ensure the problem isn’t with your Internet connection.
If another person has access to your device and can open the same web page without problems, this could indicate an issue with their device or network connections. You could also ask them if they see any errors when trying to load the website (you can see examples of common error messages below).
3. Make sure your software is up to date
If you’re using an old version of the software, it might be causing issues. Ensure that you are running the latest versions of all your software, and ensure that you have installed any updates that come out in between major updates.
If your computer is outdated, it may not be able to handle the latest versions of some programs. You may need to install older versions or find newer programs that work on older computers (some websites will even say which ones). To help avoid this issue in the future, try installing a free program updater like [Software Update] or [Windows Update].
4. Check for malware
- Malware: A type of software that can be installed on your computer without your permission and may steal or damage data.
- Download a malware scanner from the internet: Many free programs are available online that can scan for malware and remove any found. Search for “malware scanner software” (or similar) to find one.
- Install the software: Once you’ve downloaded it, follow the installation instructions provided by whoever created it so you can use their program to clean up if there is any malware on your computer. You may need administrator privileges on Windows machines; if this is the case, ask someone who has administrator access to install it.
5. Clear your cache
Except for the search bar, all the other buttons are used to access information on this website link. For example, when you click on “Contact Us” or “About Us,” you are taken to a new page containing those links’ content. When you navigate from one page of our website to another, any cookies or data stored in your browser is cleansed and replaced with new data from our server each time you load a new page.
6. Close other tabs, programs, and background apps
If you have many programs open and running in the background, this can slow down your browser. In addition, if you have multiple tabs opened up at once, this can also slow things down.
Close any unnecessary programs or tabs, so your browser has more memory. You may even want to restart your computer after closing these items.
7. Disable extensions and plugins
Extensions and plugins are common causes of browser problems. They can slow down your computer, and they’re generally not necessary to enjoy the internet.
If you don’t know what they are, leave them alone! If you’re not sure what it is, leave it alone unless you want to disable it to troubleshoot your website loading issues. If you disable an extension or plugin without knowing what it does, there’s a chance that something else on your computer will break as well (like some part of Windows itself). So if you do disable an extension or plugin and then find that the issue is resolved, test right away so that if things start going wrong again without any changes being made since the last time, everything was working fine – then we can rule out this particular extension or plugin as causing the problem.
Remember: only disable extensions and plugins one at a time while testing each individually! To do this easily: go through all extensions/plugins installed in Chrome / Firefox respectively by clicking on their icon(s) at the bottom right corner window border; right click on each one selected (i) > Disable; wait 30 seconds; restart browser/computer; open web page(s).
8. Temporarily disable your antivirus software
If you’re using any antivirus software, try disabling it temporarily. Sometimes a website can be infected with malware that affects your computer’s settings or even blocks access to websites. Disabling your antivirus software may allow you to load the website again. For example, in Windows 10 or Windows 8 (or any version of Windows), go to Control Panel > System and Security > Administrative Tools > Services, then double-click on “Windows Defender Manger.” If there is an option for “Automatic Update” that is checked on, uncheck it and click Apply. Next, navigate back up to Control Panel > System and Security > Administrative Tools > Services again and double-click on “Security Center.” Double-click on “Windows Defender Antivirus,” then select Startup Type: Disabled from the dropdown list box at the top of this window (this will prevent automatic scans). If this works for your site now, when loading it again, try reenabling those services until you find out which one causes problems with loading the webpage(s).
To fix any issues caused by this process after trying it:
- Ensure all of your antivirus software updates are installed before trying anything else! This includes updating all third-party add-ons/plugins, such as Flash Player or Java Runtime Environment versions running on Mozilla Firefox or Google Chrome browsers!
9. Turn off Wi-Fi and use a wired connection
If you’re connected to Wi-Fi, and the problem persists, try turning off your computer or device and reconnecting to the network. If this works, there was an issue with your network—either a problem with your router or an issue on the internet itself. To find out which it is, open up another browser window on your computer or device and navigate to [this website] (or any other website that always works). If that page loads without error, you know it’s not just affecting one particular browser or device: the problem is with either your connection or some sort of broader issue within the web itself (like an attack).
If all else fails, reboot both your modem/router and any other connected devices (printer, smart TV) if they were experiencing issues preventing them from connecting correctly again after resetting their configuration settings manually earlier (see tip #3).
10. If all else fails, reboot your PC
Sometimes, the best way to fix a website not loading is to reboot your computer. If it’s an issue with your computer, you can restart the browser (or even just close and reopen the tab) before trying any other troubleshooting steps.
If you’re using a desktop or laptop computer, try restarting it by pressing the power button for 10 seconds until it turns off completely. Unplug the power cord from its socket and leave it unplugged for at least 1 minute before plugging it back in again and turning on your computer.
If this doesn’t work, try rebooting your router: unplug its power cable from both ends of its cord so that all lights go off; wait 30 seconds; plug one end of its cord back into an outlet; wait another 30 seconds before plugging in both ends of its cable into outlets; turn on any devices connected via Wi-Fi (e.g., wireless printers); test network connections by visiting websites such as [troubleshooting page]. If nothing seems to be working after doing these steps—you may need further help from our technicians!
The above steps should fix most of your problems. If you can’t get a website to load and you don’t know the owner, look for someone who does on social media or elsewhere online. If all else fails, contact the website’s hosting provider and ask them for help—they’ll be familiar with their customers’ sites and may be able to identify what needs fixing.
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